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Address for equipment return

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Contributor
Contributor
Posts: 1
Registered: ‎07-02-2018

Address for equipment return

Message 1 of 5
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Hi,

 

Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.  Where do we ship FiOS internet equipment for return?

 

Thanks,

Ethan

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,808
Registered: ‎06-24-2018

Re: Address for equipment return

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https://www.verizon.com/support/consumer/equipmentreturn

 

You can also return at verizon wireless stores but they have to be corporate stores. Not auth retailers. 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,971
Registered: ‎10-18-2016

Re: Address for equipment return

Message 3 of 5
(16,958 Views)

@mallove wrote:

Hi,

 

Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.  Where do we ship FiOS internet equipment for return?

 

Thanks,

Ethan


The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments.

however they do have the address for Fios returns in my locale.

 

google FiOS Corporate store locations within your zip code.

do not return to a wireless location or you might not be able to return it properly.

 

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Contributor
Contributor
Posts: 1
Registered: ‎07-31-2019

Re: Address for equipment return

Message 4 of 5
(10,685 Views)

Where can I return my Verizon-Fios equipment to? I no longer have the service so I no longer have the order number that every website and phone tree asks of me and therefore I am on a dead end everytime. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,826
Registered: ‎11-04-2008

Re: Address for equipment return

Message 5 of 5
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I just read that if you take your equipment to a UPS store, they will take care of shipping it back.

Make sure you receive and save your tracking number.

So run don't walk, because if you have cancelled your service, the clok has started for returning your equipment.

Failure to return in a timely manner will result in you getting a bill for unreturned equipment.

 


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