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Adress for returning old fios internet modem

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Contributor
Contributor
Posts: 1
Registered: ‎01-29-2013

Adress for returning old fios internet modem

Message 1 of 5
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Just upgraded to FIOS Quatum and the instructions say i need to return my old modem.  Where do I send it, there are no instructions  in the box about this

 

Mike

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Adress for returning old fios internet modem

Message 2 of 5
(1,249 Views)

they should have given you a prepaid return label in the box. 

 

If you didn't get one, do chat support and they will send you one in the mail, or simply take it to any UPS and they have a corporate agreement with verizon and will print you up a return label.

 

Make sure to get a receipt. 

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Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎03-12-2010

Re: Adress for returning old fios internet modem

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(1,177 Views)

I had the same issue. Received a new router today with no return label...however, at the bottom of my packing slip showing what they shipped was a small note stating the router I was to return was an older model they no longer supported and was not required for return. May be same issue. I would check the packing slip and contact customer service either way.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Adress for returning old fios internet modem

Message 4 of 5
(1,173 Views)

 

 

I would keep that old router and use it if you need it.  you can extend your network to a room that has a tough time getting wireless.    

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Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎03-12-2010

Re: Adress for returning old fios internet modem

Message 5 of 5
(1,170 Views)

Interesting...not a bad idea. Thanks!

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