Adress for returning old fios internet modem
mikerun581
Newbie

Just upgraded to FIOS Quatum and the instructions say i need to return my old modem.  Where do I send it, there are no instructions  in the box about this

Mike

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Re: Adress for returning old fios internet modem
Hubrisnxs
Legend

they should have given you a prepaid return label in the box. 

If you didn't get one, do chat support and they will send you one in the mail, or simply take it to any UPS and they have a corporate agreement with verizon and will print you up a return label.

Make sure to get a receipt. 

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Re: Adress for returning old fios internet modem
matt_g
Enthusiast - Level 3

I had the same issue. Received a new router today with no return label...however, at the bottom of my packing slip showing what they shipped was a small note stating the router I was to return was an older model they no longer supported and was not required for return. May be same issue. I would check the packing slip and contact customer service either way.

Re: Adress for returning old fios internet modem
Hubrisnxs
Legend

I would keep that old router and use it if you need it.  you can extend your network to a room that has a tough time getting wireless.    

Re: Adress for returning old fios internet modem
matt_g
Enthusiast - Level 3

Interesting...not a bad idea. Thanks!

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