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After installation - tv stuck in AP-01 and No internet

After installation - tv stuck in AP-01 and No internet

Contributor rumya
Posts: 1
Registered: ‎11-01-2017
Message 1 of 2

Hello Verizon, 


TV/Internet double play service was installed in my house this morning by a technician. I chose the 150 mbps plan and this required a complete re-wire with ethernet handoff. The technician mentioned that there was an issue with verizon processing new turn-ups due to a back end issue. Can you please provide an ETA on when I can actually get my service up and running. It is extremely frustrating to have waited for a week to just get an appointment and I still dont have service! 

Moderator Moderator
Posts: 9,261
Registered: ‎03-18-2013
Message 2 of 2

Hello rumya,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON.

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