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All Apple updates time out. But through a VPN, it's fine!

All Apple updates time out. But through a VPN, it's fine!

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Contributor getOffMyTV
Contributor
Posts: 4
Registered: ‎09-18-2014
Message 1 of 45
(1,675 Views)

Something might be wrong with Verizon Fios in the NYC area. Since last night, any download from Apple times out. Also http://www.speakeasy.net/speedtest/ reports a speed of less than 1Mbps. Connected to a VPN and everything worked normally. Verizon support guy said nothing was wrong, but someone please tell me why this is happening?

 

thanks

44 REPLIES 44
Contributor PearTree85
Contributor
Posts: 1
Registered: ‎09-20-2014
Message 2 of 45
(1,606 Views)

Yup, exactly the same problem here. Trying to download iOS8 from Manhattan and the download crawls - 10Kb/s. If I run it through a Chicago proxy it gets back up to around 2Mb/s (which may well be limited from the Apple side). 

 

Impacting all Apple downloads by the looks of it - I tried to update iTunes and it suffered the same fate. 

Silver Contributor IV
Silver Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 3 of 45
(1,596 Views)

I seem to be having a similar problem here.  Speedtest.net shows my normal 75+ mb/s download (and upload), but trying to install iOS 8 on my wife's iPhone, and some updates on her MacBook Pro, the download speeds are almost zero.

 

Yet I just updated iTunes on my PC and download speed was normal.  Smiley Frustrated

 

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,305
Registered: ‎12-15-2010
Message 4 of 45
(1,593 Views)

You might be seeing a problem with the regional CDN. Apple uses their CDN as a primary means of distribution, with Akamai and Limelight being used as alternate sources.

Silver Contributor IV
Silver Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 5 of 45
(1,585 Views)

I found a solution that worked for the iOS update.

 

With my iPhone 5s connected to an at&t LTE tower, I turned on the iPhone's personal hotspot.  I connected my wife's phone to mine via the personal hotspot and presto....the iOS 8 update completed in 9 minutes.

 

So it would seem there is a routing problem between Verizon's network and Apple's servers.  I didn't both to trace the route, but it seems very similar to the problems many have had with NetFlix, etc.

 

In the mean time, my better half's MacBook Pro is still downloading updates at ~25 kB/s.

 

 

Contributor getOffMyTV
Contributor
Posts: 4
Registered: ‎09-18-2014
Message 6 of 45
(1,582 Views)

Thanks for posting everyone. At least I'm not alone. I've been pretty happy with Fios (compared to TWC) and this is the first time that I've had a major issue with the service. I'm just hope that I won't have to recover one of my Macs with Internet Recovery, VPN would not be an option in that case. Sure, there are always ways around a problem, but we shouldnt have to jump through hoops to access the data that we require.

 

I wonder is Verizon try to shake Apple down like they did Netflix?

 

 

Platinum Contributor I
Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
Message 7 of 45
(1,572 Views)

This is another good example of a VPN being a heavy handed approach to fixing the problem and giving a false impression of peering issues or throttling.

 

Simply change your DNS

 

FIOS horrible Apple download speeds.

 

Use Google DNS configured directly to your machine or router,

8.8.4.4 and the quad 8888's    8.8.8.8

Silver Contributor IV
Silver Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 8 of 45
(1,555 Views)

@Hubrisnxs wrote:

This is another good example of a VPN being a heavy handed approach to fixing the problem and giving a false impression of peering issues or throttling.

 

Simply change your DNS

 

FIOS horrible Apple download speeds.

 

Use Google DNS configured directly to your machine or router,

8.8.4.4 and the quad 8888's    8.8.8.8


 

I tried that.  I set my router to Google's DNS servers and it made no difference.  Download from the Apple server(s) is still taking forever.

Contributor jimdwestboro
Contributor
Posts: 4
Registered: ‎09-20-2011
Message 9 of 45
(1,552 Views)

I've experienced the same problem here in Massachusetts.  At first I thought it was an Apple problem, but then I tried downloading iOS 8 via cellular and found it to be orders of magnitude faster than my FIOS 75/75 network despite speedtest showing full speed capability!  

 

I then tried downloading from Apple through my company's VPN on my home computer (same computer, same physical network as my FIOS setup) and was able to download iOS in about 8 minutes (about 7mb/sec) versus 11-12 kb/sec without the VPN.

 

This is outrageous for a supposedly high-speed network.  Does anyone from Verizon monitor this forum?  I'm reluctant to get involved with a level 1 support call on this, as it's clearly not a problem at my end.

Contributor getOffMyTV
Contributor
Posts: 4
Registered: ‎09-18-2014
Message 10 of 45
(1,538 Views)

When I first discovered a couple days ago, upon iOS 8 being released, I did a tier 1 chat with Verizon support, the guy "reset the main box" in our apartment, and then when that didnt do anything, he said that it MUST be Apple's fault. Typical tech support redirection **bleep**. Not his fault per se, but I work in IT and I know its too often the way things work.

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