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All devices keep getting disconnected from router

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mcb01
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-09-2008

All devices keep getting disconnected from router

Message 1 of 4
(849 Views)

Several times a day all of the networked devices in my home get disconnected from my router. They reconnect automatically after about a minute. I've already ruled out issues with the computers/devices themselves as well as the network cables. Doesn't seem to matter if they are wireless or wired. As a test, I had several of them pinging my router's internal IP address constantly all at once. It'll be fine for a few hours, and then they all simultaneously report the request timed out.

 

The router I have is the Actiontec MI424-WR model I got directly from Verizon with firmware 4.0.16.1.56.0.10.14.4 (checked for updates, none available). I've power cycled it a few times and I held in the reset button on the back for 15 seconds. Nothing's resolved the problem.

 

This all started a few weeks ago, and the router's been fine for years until now. Can anyone offer a suggestion, or will I need to contact Verizon to replace it?

 

Thanks!

 

3 REPLIES 3
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: All devices keep getting disconnected from router

Message 2 of 4
(814 Views)

We know the brand, model and firmware on the router.

 

What is the hardware version?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

mcb01
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-09-2008

Re: All devices keep getting disconnected from router

Message 3 of 4
(802 Views)

The hardware version is D.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: All devices keep getting disconnected from router

Message 4 of 4
(764 Views)

Most likely this is your answer to what is going on

 

http://www.dslreports.com/faq/16233

 

If you want to use your own router, here is a list of trade offs.

 

http://www.dslreports.com/faq/16077

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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