Am I supposed to receive a Quantum gateway/router with upgrade?

[indecisive311]

I recently upgraded to Quantum 75/75, from a grandfathered in 25/25 plan. During the upgrade process online, on the success screen it said my equipment would be mailed to me within X days. Am I supposed to receive the new Quantum gateway? I can't find anything in the order history indicating that it was included, but if I have Quantum internet I should have a Quantum gateway right?

Thanks!

[TomH121]

Hope this helps answer your questions

https://www.verizon.com/support/consumer/tv/fiostv/fios-quantum-tv#faq01

[viafax999]

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@indecisive311 wrote:

I recently upgraded to Quantum 75/75, from a grandfathered in 25/25 plan. During the upgrade process online, on the success screen it said my equipment would be mailed to me within X days. Am I supposed to receive the new Quantum gateway? I can't find anything in the order history indicating that it was included, but if I have Quantum internet I should have a Quantum gateway right?

Thanks!

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Depends what router you have now.  If it's an Actiontec rev I then probably not.  Older than that I think you'll get a g1100