02-12-2019 05:23 AM
I got an email saying it’s time to redeem my echo and year of prime, and I log onto both my pc and MyFios App where it says “On February 4th, 2019, your Amazon Exho (2nd gen) will be available to redeem”. Says the same thing for a year of prime. However it has a link that takes me to the rules about redemption but no link to actually redeem. Please help because this is driving me crazy as it is now the 12th.
02-12-2019 08:40 AM
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.