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Amazon Prime and Echo on Verizon, no link to redeem.

Amazon Prime and Echo on Verizon, no link to redeem.

Contributor WarrenW
Posts: 1
Registered: ‎02-12-2019
Message 1 of 3

I got an email saying it’s time to redeem my echo and year of prime, and I log onto both my pc and MyFios App where it says “On February 4th, 2019, your Amazon Exho (2nd gen) will be available to redeem”. Says the same thing for a year of prime. However it has a link that takes me to the rules about redemption but no link to actually redeem. Please help because this is driving me crazy as it is now the 12th. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,773
Registered: ‎10-18-2016
Message 2 of 3

Read the article here http://tiny.cc/60h52y

it should give you some options.

Moderator Moderator
Posts: 9,126
Registered: ‎03-18-2013
Message 3 of 3

Hi WarrenW,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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