10-08-2013 09:47 AM
I've given up on getting Verizon to honor its Retainment representative's August offer to continue with my 15/5 Fios for 2 years under contract at the price I agreed to, $59.99 per month. It took weeks and weeks to get the order number to go through (let's don't count the actual HOURS), and of course now that the 2 year contract is finally waiting for me to activate it, again and as usual it does not reflect what I agreed to back in August. Now it's a 2 year contract where the price goes up to $69.99 on the second year! I just give up. I got a much better offer from RCN, so I'm switching.
In the meantime, however, MyVerizon shows a brand new account number for me (presumably because several months after porting my telephone number to a new carrier, Verizon FINALLY put the phone cancel order through), as well as conflicting info:
MyServices shows "VZ FiOS Consumer Annual Plan or Bundle Offer"
MyBill shows this (which seems to assume I've activated their bait & switch contract offer, which I have not accepted and have not "activated" on the website):
10-08-2013 10:29 AM
You had a private support case on this matter that was closed. Would you like the case to be reopened and have this handled by the agent?
10-08-2013 12:26 PM
Thanks, Lawrence, but no. I can't deal with the endless circles anymore.
I just want to avoid more of the same once I stop being a paying Verizon customer -- thought there might be a way to see the problem coming this time and circumvent billing issues. Things that should be utterly straightforward become insanely undoable the way Verizon is set up. I just want out!