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Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

Anyone in NoVA/DMV area having issues to fios gigabit service? (disconnections)

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Copper Contributor evlx
Copper Contributor
Posts: 10
Registered: ‎11-22-2009

I've been disconnecting for the last few hours every few minutes. I've contacted verizon support and they are sending a tech out to me in a few days. However, the rep i've spoked with said he was getting some error code "ONT State Out Of Service (OOS-AU) ONT: ALCLA0B44831".. any idea what this means? and what caused it?

3 REPLIES 3
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008

Means either a fiber or ONT issue at your house.

Hence the reason tech has to come out to investigate.


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Gold Contributor VII
Gold Contributor VII
Posts: 4,671
Registered: ‎10-18-2016

@evlx wrote:

I've been disconnecting for the last few hours every few minutes. I've contacted verizon support and they are sending a tech out to me in a few days. However, the rep i've spoked with said he was getting some error code "ONT State Out Of Service (OOS-AU) ONT: ALCLA0B44831".. any idea what this means? and what caused it?


It’s saying your Alcatel ont is kaput. Reason could be a faulty line, a faulty battery, a electrical spike, even a loose anything. Just let the tech fix it.

 

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Copper Contributor gg786
Copper Contributor
Posts: 11
Registered: ‎09-04-2015

Always one orr the other since they introduced 2 bandwidths.

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