Assistance needed in setting up Macbook and Fios internet
JulieWalton
Newbie
I had no problem setting up a macbook pro but I cannot get a macbook set up. I either get a connection timeout or invalid password message. I have checked the compatibility that Verizon says will work and confirm that the macbook has the specifications needed. What am I missing...doing wrong? Why is there so little documentation for assisting Mac users?
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Re: Assistance needed in setting up Macbook and Fios internet
BrianMcD
Specialist - Level 1

It sounds like you are trying to establish a wireless connection.

If so try putting a $ in front of the WEP Key.

(I remembered seeing this in an earlier thread a few weeks ago)

Message Edited by BrianMcD on 08-20-2009 11:05 PM
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Re: Assistance needed in setting up Macbook and Fios internet
Hubrisnxs
Legend

also make sure you are doing "wep password" when you are choosing the security from the drop down list when making a new connection.  

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Re: Assistance needed in setting up Macbook and Fios internet
NielsBohr
Enthusiast - Level 3

http://onlinehelp.verizon.net/consumer/bin/pdf/Vz9100EM_user_guide.pdf

see page 25 for Mac instructions

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Re: Assistance needed in setting up Macbook and Fios internet
JulieWalton
Newbie
Thanks for all suggestions...none of them worked. Time to try Verizon...very frustrating!
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Re: Assistance needed in setting up Macbook and Fios internet
NielsBohr
Enthusiast - Level 3

You may need to reset your keychain:

http://support.apple.com/kb/TS1544

This game me trouble a little while ago - I had a wireless network running under a given name - SSID_NNN.  When I set up the FiOS router, I used the same SSID name, but a different encryption scheme.  When I would try to log in with my powerbook, it would try the old encryption scheme and fail.

ETA: If you're using WEP, you might want to try a different security setting.  It sounds like some Macs have trouble with WEP: http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&message.id=6199&query.id=556181#...

Message Edited by NielsBohr on 08-24-2009 03:59 PM
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Re: Assistance needed in setting up Macbook and Fios internet
Telcoguru
Master - Level 1
You set it for WEP 40bit hexidecimal and typed in the 10 digit passcode?
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