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Atrocious customer service!

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Contributor
Contributor
Posts: 1
Registered: ‎05-17-2018

Atrocious customer service!

Message 1 of 4
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How does someone report a problem with their service?  I thought Spectrum was bad, but at least someone answered the phone.  My cable line was severed and I have no recourse.   Unbelievable. 

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Platinum Contributor I
Platinum Contributor I
Posts: 5,167
Registered: ‎10-18-2016

Re: Atrocious customer service!

Message 2 of 4
(769 Views)

@Junebill wrote:

How does someone report a problem with their service?  I thought Spectrum was bad, but at least someone answered the phone.  My cable line was severed and I have no recourse.   Unbelievable. 


1-800-VERIZON or try this Verizon forum at https://www.dslreports.com/forum/vzdirect

they seem to have a really good track record of helping Verizon customers.

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Contributor
Contributor
Posts: 2
Registered: ‎01-23-2019

Re: Atrocious customer service!

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my problem with theirs service is that I have to use the chat room service.  when I call the people I talk to have such terrible Indian accents that I have trouble understanding them and they seem to be reading off a cue card as they ask me the same questions over and over which have nothing to do with what I'm trying to get accross.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,167
Registered: ‎10-18-2016

Re: Atrocious customer service!

Message 4 of 4
(574 Views)

I would call between 8 am until 5 pm eastern daylight time.

you will get a real American representative. In fact during those hours you can even request American support. Thus is also Monday through Friday 

 

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