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I had Verizon Fios installed last thursday (29 Oct). Seemed to work. But after the installer left, I noticed that the BBU beeps every 15 minutes or so. At first I thought it might sort itself out - like maybe the battery was still charging. After a few days, it was still going on. So I checked Verizon web and had a closer look at the BBU.
After opening the faceplate - maybe I'm misunderstanding the big empty spot in the middle - it looks as if the battery was never installed. I have a picture of the BBU; I emailed it to Verizon so they could see the situation.
I got no satisfaction from customer service email. They first directed me to resources that had nothing to do with my problem. When I replied that this didn't help, they directed me to "Please visit Verizon Help & Support", which was where I came from in the first place. I replied again and got exactly the same response. It produced a very poor impression. Even if it was an automated reply, (a) I was left in mid-thread with an inadequate response, (b) nowhere did it say it was an automated reply.
If Verizon wants to follow up on this, the email thread in question was "Re: General Support-Essentials & Extras Help Request Help Request vz1928579nm5"
Tom
Solved! Go to Correct Answer
Correct answers
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I apologize for the hardship and the mistake.
I cannot access that e-mail you referenced, but if you still need a battery I can arrange for one to be shipped or a tech to come install it for you.
Please PM me with your acct TN and I'll get this taken care of for you right away.
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I apologize for the hardship and the mistake.
I cannot access that e-mail you referenced, but if you still need a battery I can arrange for one to be shipped or a tech to come install it for you.
Please PM me with your acct TN and I'll get this taken care of for you right away.
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Thank you, Kevin. The battery arrived today; it installed easily, the warning light immediately stopped showing and the beeping has stopped.
Tom Breton