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BHR4 Connectivity Issues with 5GHz Frequency - Is it fixed?

BHR4 Connectivity Issues with 5GHz Frequency - Is it fixed?

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Contributor
Contributor
Posts: 1
Registered: ‎11-06-2018
Message 1 of 6
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Has this ever been resolved with new firmware? The lack of update to pinned post tells me no, but I'd like to know for sure.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,881
Registered: ‎10-18-2016
Message 2 of 6
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@CrimsonGhost wrote:

Has this ever been resolved with new firmware? The lack of update to pinned post tells me no, but I'd like to know for sure.


I believe the original thread said it was AFTER the new firmware update was released.

 

Contributor
Contributor
Posts: 4
Registered: ‎11-18-2018
Message 3 of 6
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Has there been any update to this issue with BHR4 Connectivity Issues with 5GHz Frequency (Fios ONLY)?

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Contributor
Contributor
Posts: 3
Registered: ‎11-27-2018
Message 4 of 6
(869 Views)

I got a new router the other week and replaced my almost 2 year old one. I noticed that it had newer firmware on it, but I don't remeber the actual number.

 

I was having 5g problems with my old router and continute to have them with the new one. I cant get it to connect with any of my devices.

 

I haven't gone down the rabbit hole of calling Verizon support, but my guess is that they haven't fixed it yet.

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Contributor
Contributor
Posts: 3
Registered: ‎12-16-2018
Message 5 of 6
(804 Views)

Nope, still not fixed... and don’t bother contacting Verizon.  I’ve spent days now attempting to troubleshoot the issue, speaking to one after another of the ‘technicians’ for a pitiful lack of answers.  This is unexceptable & what a disservice to their customers!!!! 

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Contributor
Contributor
Posts: 3
Registered: ‎12-16-2018
Message 6 of 6
(801 Views)

Except that was in January of this year... and the supposed ‘fix’ still hasn’t come & nor did the fact that I bought into their service plan without their disclosing this known issue.

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