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Bad patch cable or something else?

Bad patch cable or something else?

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Contributor
Contributor
Posts: 2
Registered: ‎10-20-2019
Message 1 of 5
(574 Views)

Hi there, I’ve reset my router countless times. Unplugged it and replugged all of the cables in, gone through the reset with the Verizon app and still have the red globe. I have the red glove but the WiFi signal is white. On the back of the router my LAN lights are lit up but the Ethernet cable is not lit up. It is a patch cable that goes into it. Any advice?

4 REPLIES 4
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Contributor
Contributor
Posts: 2
Registered: ‎10-20-2019
Message 2 of 5
(572 Views)

246CDC3F-5347-4E87-8233-E51D4C5090D1.jpeg

 

E532CDA9-76EF-43AE-AC11-34CE68582DAD.jpeg

 

707783D9-239A-43FB-BDB6-E1AA3C6DCB54.jpeg

 

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,453
Registered: ‎12-02-2012
Message 3 of 5
(547 Views)

Was it working before?

 

Do you know if your ONT is provisioned for coax WAN or Ethernet WAN?  That will tell us which cables need to be plugged into the router to get rid of the red globe.

 

Have you tried replacing cables?

 

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,453
Registered: ‎12-02-2012
Message 4 of 5
(533 Views)

The pictures finally posted.  Are the crimp connectors on the Ethernet cable?  Not good, especially for gigabit.  I’m even more curious if this was working, and if it was, what changed.

 

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,403
Registered: ‎12-15-2010
Message 5 of 5
(504 Views)

If that is your network cable which runs between the ONT and the router, I would recommend taking out those crimp connectors and terminating both ends with RJ-45 ends. Then use an RJ-45 coupler to join the two cables together. Those crimp connectors work good for DSL and POTS Telephone. Not for Ethernet.

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