Bait and Switch

Posts: 1
Registered: ‎02-08-2015

Bait and Switch

Message 1 of 2

Dear Verizon

I have been on ongoing verizon customer for 3 years.   I came off promotion a year ago, and have had a value credit on my account the last 12 months.


Tonight, I called Verizon regarding my plan, as my rate has jumped yet again.   I have been inundated with better offers from both Comcast and DirecTV - however, have been reluctant to switch.


I had a very nice (recorded) call this evening with Raven {edited for privacy}.  She offered me a renewal on my bundle at a rate of 119.99 plus 11.99 box rental fee (I have the free DVR for life), plus ~7 in taxes for a total of 139.07.   I ultimately felt this was a fair deal and agreed.    She had me go to a verizon verification system which she spoke her name and I spoke my name agreeing to the 2 year agreement.   After that step, I told her I felt a bit unsecure as the automated system did not refer to the terms of the agreement - ie the price I was offered.   She again repeated that 119.99 plus 11.99 plus tax for the 2 year term (on what is a recorded line).   I completed the call content.


About 30 minutes after haning up, I got an automated email from verizon, outline the terms of the deal, except, it is completely incorrect.    This showed a 139.99 bundle price with a total bill of 162.57.     This I DID NOT AGREE TO.


I called verizon back, and spoke with Belle {edited for privacy} who told me that my deal was 139.99, with a 20 loyalty credit for 12 months.   I told her this was not what was agreed to, and not what was offered, and I requested the supervisor (who was unavailable), however, want the recording of the call to be played for me with the supervisor.


I am incredibly frustrated.....and believe this is a clear bait and switch in violation of FCC reguations.

Please help get this corrected.    

Moderator Moderator
Posts: 10,235
Registered: ‎03-18-2013

Re: Bait and Switch

Message 2 of 2

Hi ilicia,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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