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Battery Dies and Verizon will not replace

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Contributor
Contributor
Posts: 1
Registered: ‎05-11-2014

Battery Dies and Verizon will not replace

Message 1 of 5
(953 Views)

They gave me a battery with my equipment  and now I have to replace with my own money because NOW then told me it is optional. Can't wait to return to Comcast when I contract expires!!!!!!!!!!!!!!!!!!

4 REPLIES 4
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,797
Registered: ‎12-02-2012

Re: Battery Dies and Verizon will not replace

Message 2 of 5
(943 Views)

I'm guessing you 're talking about the ONT battery for FiOS.  I hope you're not talking about a remote control battery.

 

The ONT's battery is used to keep voice service up during a power outage.

 

If you don't care about voice during an outage, or if you don't have voice, you don't need the battery.

 

Even when Verizon provided the battery for free with install, they never provided free replacements.

 

Comcast charges for batteries, too.

 

You can find FiOS ONT batteries online for much less than Verizon's price.

 

Good Luck.

 

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Battery Dies and Verizon will not replace

Message 3 of 5
(905 Views)

When you set up your internet account you must accept the terms of service. Those terms state that the customer is responsible for replacement of the back up battery.

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Battery Dies and Verizon will not replace

Message 4 of 5
(853 Views)

It's a 20 dollar battery.   You'd really waste 4-8 hours of your day over 20 bux?

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Battery Dies and Verizon will not replace

Message 5 of 5
(851 Views)

Same reason people scream at FIOS because their 5 yr old  Iphone 3 won't get 100 down.

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