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Battery backup problem

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Nazlib
Contributor
Contributor
Posts: 2
Registered: ‎08-01-2018

Battery backup problem

Message 1 of 2
(1,426 Views)

This morning my battery backup's red light went on. And I began to hear loud beeps.  I received messages from Fios telling me that my backup battery needed to be replaced.  Verizon support informed me how I could stop the beeping.  I followed the instructions but could not stop the beeping.  Support also informed me that the beeps would be one minute apart but my beeps were 15 minutes apart.  Any suggestions?

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Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: Battery backup problem

Message 2 of 2
(1,415 Views)

Call Verizon and tell them you don't want to pay for a new battery. And to send out a tech to update the BBU and install a new Power Adapter. 

The Power Adapter has no battery and will not beep. This is Verizon equipment so there will be no charge for the visit. 

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