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Being Contacted by Someone in Upper Management

Being Contacted by Someone in Upper Management

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Contributor CallingFCConVer
Contributor
Posts: 1
Registered: ‎09-17-2014
Message 1 of 2
(334 Views)

Does anyone know how to get in contact or have someone in upper management contact me? I have had nothing but problems with my service since I purchased it 3 or 4 months ago. I can't even speak to someone in one call about my issues. I hold for 45 mins or more to reach the 1st person and then I am transfered after they don't know how to help me (even though it is their department) this has me waiting another 45 mins. Now after an hour and a half I am starting over. I have had 4 service techs to my house and 3 cable boxes mailed to me, that does not include the ones that were brought here when the techs came. Since Verizon is the only provider in this neighborhood I assume they feel that I have no choice if I want and type of internet, phone or cable. I am contacting the FCC tomorrow. I am fed up with Verizon. I am still on hold with no resolutions after 3 hours, the last rep put me on hold and without letting me know transfered me back to the main menu. So far this is better than the last time I spoke with them I was on the phone for 7 hours and 37 mins. With all the money we pay as customers, why can't they hire more customer service reps. I am sure those poor people aren't treated any better than we are i'm sure it's not because they are paid so highly that they can't afford to hire more. If anyone at Verizon actually reads this please contact me and have it done by someone in management that can actually do something.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,281
Registered: ‎03-18-2013
Message 2 of 2
(303 Views)

Hi CallingFCConVer,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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