I signed up for Fios a few months ago. Prior to the install, I purchased my own router through eBay. The installer said that Verizon will be able to identify that it isn't a Verizon owned router and the $10 will be removed from my bill.
Two months later, I am still being billed for it. I attempted to reach billing department for fix but the hold time was over one hour. I put in for a callback and never received one.
Is there anything I can do to get this straightened out without having to call Verizon's billing? I do not have the ability to hold on the line for over an hour during their business hours. I am extremely frustrated by the situation.
There is a real possibility the router you purchased was stolen or never returned.
verizons computers will show it as a company owned device. Hence the monthly charges.
i would never trust eBay or other sites like that to purchase questionable devices.
you would need to prove the router was owner purchased, and then Verizon Fios May see it’s not theirs. But it may indeed be owned by Verizon
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