This past January my $35 promotion was going to end. At the time I had 50/50 internet. During the plan i had $35 for one year (Jan 2014-Jan 2015), and $5 off (since I upgraded from 25 to 50 internet. Now this past January I called up Fios to see what promotions they can give to me, and I was told that I can upgrade to 75/75, and receive an additional 12 months of $35 credit. I realized last month that I did not receive my credit, and called up Fios. They credited me back the credit one time and stated they will put a not to the proper department to reinstate my credits. Now I go to check my current bill, and my bill still does not show my promotional credit being applied. I don't feel like calling each month to correct my bill, and I would not have upgraded my internet if Verizon would not honor the promotional credit.
Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.