Big installation and switching IP problems with FIOS
ksnides
Newbie

     Okay, here's my problems. A little background first. We ordered the FIOS bundle for our computer and also for our son's computer. He will use the router and go wireless. We had Verizon DSL with AOL, he had MSN dial-up. The tech installer arrives yesterday. Does everything he's supposed to--I guess. But, when he's almost finished, he mentions we need an ethernet adapter for my computer and my son needs a wireless adapter to pick up the signal. My son runs to Best Buy and purchases both. It cost $97 for both. First, I THOUGHT this was all supposed to be included! Why did I have to spend an additional $97 on these items? Shouldn't they have been included? As my son arrived back from Best Buy, the tech guy was in the process of leaving. He told us WE were supposed to install the ethernet adapter and the wireless adapter ourselves--AND HE LEFT!!! Luckily my son is somewhat computer savvy and did it. We now have FIOS internet thanks to our son! However, the tech guy did absolutely nothing with my son's computer.

     Second, we sit down to check out our new FIOS cable. One problem, the channels weren't even comparable to our old Comcast cable HD channels. Not even close. The HD channels had a line running through them and weren't even in HD! We called tech services. The same tech guy comes back, hands us 4 bundles of cables, tells us to take out the coax cable and instead use the new A/V--Red, Blue and Green cables, AND LEAVES.....AGAIN!. WE, more precisely, our son, had to install them on both T.V.'s because tech guy had another home to do and didn't have the time. My son did it.....we now have FIOS cable--in HD, thanks to our son!

     Third, I would like to drop my AOL and my son would like to drop his MSN and we would both like to use Verizon for our homepage and receive email through them now. We've read the FIOS internet and TV user guide and WE STILL cannot figure out how to switch over. I did manage to get my Verizon.net email and have used TrueSwitch, But we're afraid of cancelling our AOL and our son is afraid of cancelling his MSN for fear we won't be able to log on to a homepage. There's no icon on our desktops for Verizon's homepage. Tech service has been no help. My son has no clue how he can change from his MSN homepage from to Verizon Central because there is no mention on how to do that in the book or on any of the help pages. He has no clue how to change his account (email, homepage etc), from MSN to Verizon. The book is unclear and hard to follow. The help sites are the same. Links don't work, downloads won't download. I have a college degree and can't even follow these directions! It makes me want to cancel the whole thing and go back to regular cable. There's not even a button to log off the FIOS internet on my computer or on my son's computer. I think FIOS has been running for 2 days--even when the computers are shut off. Is it supposed to do that?

    

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Re: Big installation and switching IP problems with FIOS
Bob_Robertson
Specialist - Level 1

. My son runs to Best Buy and purchases both. It cost $97 for both. First, I THOUGHT this was all supposed to be included! Why did I have to spend an additional $97 on these items? Shouldn't they have been included? As my son arrived back from Best Buy, the tech guy was in the process of leaving. He told us WE were supposed to install the ethernet adapter and the wireless adapter ourselves--AND HE LEFT!!! 

Verizon has no way of knowing what your PC has prior to showing up... It is assumed that your PC's are already up to snuff as probably 99% of PC's now-a-days have a Ethernet card built in...  Since your Pc's did not have the hardware neccesary to use the sevice, you are responsible for your PC's... The field tech is not responsible for installing third party equipment of any kind

     Second, we sit down to check out our new FIOS cable. One problem, the channels weren't even comparable to our old Comcast cable HD channels. Not even close. The HD channels had a line running through them and weren't even in HD! We called tech services. The same tech guy comes back, hands us 4 bundles of cables, tells us to take out the coax cable and instead use the new A/V--Red, Blue and Green cables, AND LEAVES.....AGAIN!. WE, more precisely, our son, had to install them on both T.V.'s because tech guy had another home to do and didn't have the time. My son did it.....we now have FIOS cable--in HD, thanks to our son!

That was wrong, the Field tech shoudl have setup your HD box with your HDTV witht he proper HD cords, the first time... and certainly should have done so the second time

     Third, I would like to drop my AOL and my son would like to drop his MSN and we would both like to use Verizon for our homepage and receive email through them now. 

    Feel free to cnacel the other guys... Verizon is your Internet Service Provider.... The Internet is already being provided.... AOL and MSN are mearly Content providers...  To set you home page inside internet explorer, click on Tool and then itnernet options... you will see the section for homepage... type in www.verizon.net or whatever you want it to be


Re: Big installation and switching IP problems with FIOS
CharlesH
Specialist - Level 1
Thanks bob.
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