The cord to my internet outside of the house was cut and I called verizon for repairs. I explained to them the nature of the damage and how it was caused. They assured me that I would not be charged for the repair and even put notes in my account detailing as much. I receive a bill from CMR for $403.73 for 20 minutes of work! outrageous. First, I was told I wouldn't have to pay it, second, why is the amount so ridiculous? How do I go about getting verizon to stand by their word? When I call they claim no knowledge of this bill.
If the homeowner or contractor damages the fiber it is a billable.
@colleenmc wrote:The cord to my internet outside of the house was cut and I called verizon for repairs. I explained to them the nature of the damage and how it was caused. They assured me that I would not be charged for the repair and even put notes in my account detailing as much. I receive a bill from CMR for $403.73 for 20 minutes of work! outrageous. First, I was told I wouldn't have to pay it, second, why is the amount so ridiculous? How do I go about getting verizon to stand by their word? When I call they claim no knowledge of this bill.
There is a moderator here LawrenceC who may be able to give you the phone number and email address to fix this situation. I have seen him help others to be able to contact them.
Hi colleenmc,
Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.
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