Bill jumped from $52 to $92 with no changes?!

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Contributor
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Registered: ‎07-22-2017

Bill jumped from $52 to $92 with no changes?!

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God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?

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Re: Bill jumped from $52 to $92 with no changes?!

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UPDATE: it turns out we were on a 3 year contract at a discounted rate. The contract expired last month and we don't recall any notice of the expiration. They probably included it in a bill but I didn't notice it. As a consequence, they upped the bill amount. We had to renegotiate a new contract to get the price back down.

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Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: Bill jumped from $52 to $92 with no changes?!

Message 2 of 9
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Prices do go up.  A $52 price sounds like a special discount price that probably expired.

Remember you are talking to peers so we don't have access to why your cost went up.

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Platinum Contributor I
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Registered: ‎10-18-2016

Re: Bill jumped from $52 to $92 with no changes?!

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@josephcotten wrote:

God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?


Wow $52 for 3 years. That’s a great price! What service do you have? Internet only?

TV only? Or a combo of service? 

Like the other replyer said prices do go up, but I agree that increase is crazy. Now if you had a discount like $10 & $25 which expired that would cover most of that increase. If you had a further discount that would account for the rest. 

 

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Bronze Contributor II
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Posts: 139
Registered: ‎09-25-2008

Re: Bill jumped from $52 to $92 with no changes?!

Message 4 of 9
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If you have any previous bills, go back and look for specific discounts and when they expired.  My swag is that you were a new customer 3 years ago and got an agreement for a set price for 3 years --- and the honeymoon is over. 

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Registered: ‎07-22-2017

Re: Bill jumped from $52 to $92 with no changes?!

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Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though. 

 

Im on Internet-only FIOS 50/50. 

 

Thanks!

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Platinum Contributor I
Platinum Contributor I
Posts: 5,120
Registered: ‎10-18-2016

Re: Bill jumped from $52 to $92 with no changes?!

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@josephcotten wrote:

Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though. 

 

Im on Internet-only FIOS 50/50. 

 

Thanks!


You are paying too much for 50/50 internet only.

gigabyte internet is around $69 a month.

 

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Registered: ‎07-22-2017

Re: Bill jumped from $52 to $92 with no changes?!

Message 7 of 9
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UPDATE: it turns out we were on a 3 year contract at a discounted rate. The contract expired last month and we don't recall any notice of the expiration. They probably included it in a bill but I didn't notice it. As a consequence, they upped the bill amount. We had to renegotiate a new contract to get the price back down.

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Contributor
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Registered: ‎12-27-2018

Re: Bill jumped from $52 to $92 with no changes?!

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I noticed different amount every month billed to me.  My plan did not change and I am skepitcal about these ghost chanrges.  I am looking into them.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: Bill jumped from $52 to $92 with no changes?!

Message 9 of 9
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Have you compared bill month to month to see what charges are different?

Are you under contract?


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