×

Switch Account

Bill jumped from $52 to $92 with no changes?!

Bill jumped from $52 to $92 with no changes?!

SOLVED
Reply
Contributor josephcotten
Contributor
Posts: 5
Registered: ‎07-22-2017
Message 1 of 9
(1,820 Views)

God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?

8 REPLIES 8
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 9
(1,808 Views)

Prices do go up.  A $52 price sounds like a special discount price that probably expired.

Remember you are talking to peers so we don't have access to why your cost went up.

Gold Contributor VII
Gold Contributor VII
Posts: 4,602
Registered: ‎10-18-2016
Message 3 of 9
(1,795 Views)

@josephcotten wrote:

God knows I don't want to call in and be stuck on the phone forever, so I'm posting here instead. I've been on the same FIOS plan for 3 years, paying $52. My bill suddenly jumped to $92 for no reason that I can see. Is this standard practice?


Wow $52 for 3 years. That’s a great price! What service do you have? Internet only?

TV only? Or a combo of service? 

Like the other replyer said prices do go up, but I agree that increase is crazy. Now if you had a discount like $10 & $25 which expired that would cover most of that increase. If you had a further discount that would account for the rest. 

 

Highlighted
Bronze Contributor I
Bronze Contributor I
Posts: 139
Registered: ‎09-25-2008
Message 4 of 9
(1,781 Views)

If you have any previous bills, go back and look for specific discounts and when they expired.  My swag is that you were a new customer 3 years ago and got an agreement for a set price for 3 years --- and the honeymoon is over. 

Contributor josephcotten
Contributor
Posts: 5
Registered: ‎07-22-2017
Message 5 of 9
(1,748 Views)

Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though. 

 

Im on Internet-only FIOS 50/50. 

 

Thanks!

Gold Contributor VII
Gold Contributor VII
Posts: 4,602
Registered: ‎10-18-2016
Message 6 of 9
(1,745 Views)

@josephcotten wrote:

Could be. I’ll give them a call; it’s good to see that this isn’t necessarily a common jump though. 

 

Im on Internet-only FIOS 50/50. 

 

Thanks!


You are paying too much for 50/50 internet only.

gigabyte internet is around $69 a month.

 

Contributor josephcotten
Contributor
Posts: 5
Registered: ‎07-22-2017
Message 7 of 9
(1,633 Views)

UPDATE: it turns out we were on a 3 year contract at a discounted rate. The contract expired last month and we don't recall any notice of the expiration. They probably included it in a bill but I didn't notice it. As a consequence, they upped the bill amount. We had to renegotiate a new contract to get the price back down.

Contributor Manson
Contributor
Posts: 1
Registered: ‎12-27-2018
Message 8 of 9
(884 Views)

I noticed different amount every month billed to me.  My plan did not change and I am skepitcal about these ghost chanrges.  I am looking into them.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,512
Registered: ‎11-04-2008
Message 9 of 9
(846 Views)

Have you compared bill month to month to see what charges are different?

Are you under contract?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.