Bill statement issues

[unique9527]

Hi,

   I just found out the bad servcie from Verizon Internet. I was given some discounts in Oct. and the plan rate is 71.98/m as shown on the homepage, but the final charge is still 79.22 in Nov. when I complained to the on-line repreasatative, he even tried to modify the plan at  backstage and asked me refresh the webpage. This is totally cheating and I cannot beliveve it. Really disappointing and will complain to my friends around.... Need explainations.

[kh-gary]

Hi unique9527,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.