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Bill still wrong 2 months later

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BillingVictim
Contributor
Contributor
Posts: 3
Registered: ‎03-04-2018

Bill still wrong 2 months later

Message 1 of 3
(576 Views)

I canceled FiOS on Feb 22 but then got a Bill for Feb 28 - Mar 27 for $99.99

 

Supposedly the Verizon system would give me credit for the erroneous $99.99 on Mar 28

 

Well, now I have a new bill since Mar 28 and it acknowledges my cancelation but says I still owe $99.99!!!!!!!

 

Can someone please take this false charge off my account? I couldnt get thru to phone rep due to long waittime.

2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,249
Registered: ‎10-18-2016

Re: Bill still wrong 2 months later

Message 2 of 3
(561 Views)

No one here can do billing issues. You must call and get the billing department at 1-800-VERIZON 

or use chat or twitter or Verizon direct at dsl reports 

 

GaryDM
Moderator Moderator
Moderator
Posts: 2,075
Registered: ‎07-06-2016

Re: Bill still wrong 2 months later

Message 3 of 3
(548 Views)
This issue has been escalated to a Verizon agent.
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