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Contributor dpate9
Contributor
Posts: 1
Registered: ‎11-04-2019
Message 1 of 2
(167 Views)

I sign up for the 100 MBPS for $39.99, and since then, I am charged with $79.99. What the SAME!! I have called the customer service several times to adjust my payment, and every time I have to hold for 30 minutes to fix my amount. Every MONTH!! What is the use of customer service when there is no service? 

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Moderator Moderator
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Posts: 9,287
Registered: ‎03-18-2013
Message 2 of 2
(158 Views)

Hi dpate9,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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