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Billing during outages

Billing during outages

Contributor Barkermk
Posts: 1
Registered: ‎07-24-2016
Message 1 of 4
Hello, FIOS in my area has been out for a week due to storm damage. The outage is understandable, but I am wondering - will Verizon prorate my bill due to this extended outage?
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,481
Registered: ‎11-04-2008
Message 2 of 4

You should call and ask for credit.

I don't think they may to credit for outages.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
MVP Smith6612 MVP
Posts: 7,348
Registered: ‎12-15-2010
Message 3 of 4

Sometimes Verizon will proactively credit bills starting from the day you reported an outage, until the day they know it is fixed, without asking. When asking for repair be sure to also ask for a credit. They'll credit the number of days of service your service has been out. Usually amounts to tens of dollars.

Moderator Moderator
Posts: 8,640
Registered: ‎03-18-2013
Message 4 of 4

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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