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Billing during outages

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Barkermk
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Registered: ‎07-24-2016

Billing during outages

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Hello, FIOS in my area has been out for a week due to storm damage. The outage is understandable, but I am wondering - will Verizon prorate my bill due to this extended outage?
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Smith6612
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Registered: ‎12-15-2010

Re: Billing during outages

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Sometimes Verizon will proactively credit bills starting from the day you reported an outage, until the day they know it is fixed, without asking. When asking for repair be sure to also ask for a credit. They'll credit the number of days of service your service has been out. Usually amounts to tens of dollars.

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CRobGauth
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Registered: ‎11-04-2008

Re: Billing during outages

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You should call and ask for credit.

I don't think they may to credit for outages.


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Smith6612
Platinum Contributor III Platinum Contributor III
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Posts: 7,569
Registered: ‎12-15-2010

Re: Billing during outages

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Sometimes Verizon will proactively credit bills starting from the day you reported an outage, until the day they know it is fixed, without asking. When asking for repair be sure to also ask for a credit. They'll credit the number of days of service your service has been out. Usually amounts to tens of dollars.

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LawrenceC
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Registered: ‎03-18-2013

Re: Billing during outages

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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