I started my FIOS service in January 2019. I have had to contact Verizon every month since then to have my bill corrected - every month, $55 in discounts are not applied per the quote I was given when I subscribed. Tickets have been opened, but not resolved. Apparent "deal breaker" - Verizon sent a technician out to do the install, but the only HW that I required (a cable card!) was not shipped to the house. I was directed by the tech to pick up a Cable Card from Verizon to finish the installation myself. Apparently, this voids the quote I was given. I waste more than an hour every month trying to get this corrected, but every month it is not resolved. How can I escalate my issue beyond web chat and calling on the phone?
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