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Contributor Billingconfused
Posts: 1
Registered: ‎06-07-2017
Message 1 of 2

I am very confused about what is going on with my Verizon Fios billing. I called to cancel my service in mid-April (had continuous service for 6 years) due to a move.

After that, I received an April 27th bill that said it was for services from 4/28 - 5/27, which I paid even though I was super confused why they were billing me when service should have been cancelled. I figured they messed up and I'd call them at some point since I was busy with everything that happens when you move.

Then, I received ANOTHER monthly bill (same amount as my normal monthly payment amount), but this one does not have any dates of service listed - it just says it's a previous balance. So, now Verizon wants me to pay for 2 months of service after my service as ended?!

I read online in multiple places on the verizon website, that verizon bills in advance, so that the person this month is paying for services for next month - which corresponds to the dates of service on my bill; however, when I called they said that was not correct and that I was paying for the previous month. But they still didn't tell me then why I had to pay this last bill, since that would still be an extra month (May) since it was supposed to be cancelled by April 27.

I'm getting frustrated, can anyone explain this to me???

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017
Message 2 of 2

Hi Billingconfused,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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