×

Switch Account

Brief temporary internet loss,which returns automatically

Brief temporary internet loss,which returns automatically

SOLVED
Reply
Highlighted
Contributor 00pete
Contributor
Posts: 2
Registered: ‎09-30-2013
Message 1 of 4
(626 Views)

For about a week, every couple of hours I will briefly lose internet connectivity on all wired & wireless devices. All lights on the router go off, then return on their own & connectivity is restored. Maybe 2 minutes from loss to restoration  It wouldn't be a big problem, but I work from home.  Checked with neighbors, no issues. Anyone?

3 REPLIES 3
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 2 of 4
(600 Views)

Which router are you currently using for your home? To be sure, do you know if any device is running P2P software, or other connection a heavy services like Steam? This to me sounds like either your router is crashing and rebooting, or you have a problem with the power supply to the modem. Normally when a connection drops, everything but the Internet light should remain nearly solid.

Highlighted
Contributor 00pete
Contributor
Posts: 2
Registered: ‎09-30-2013
Message 3 of 4
(594 Views)

I'm using the M1424 wireless router.  No heavy P2P running.  It seems like a crash & reboot to me also (do you think I need a new router?)   I'll need to pay closer attention, but it could be that those 2 lights stay on.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 4 of 4
(492 Views)

Got an update for us as to how the router behaves when the connection goes out?

 

In this case, if the router is crashing, try factory resetting the router. If you do not have any custom settings, the most this will do is force the router back to a clean state (configuration wise), and will also reboot the router in the process. If the router continues to reboot, make sure the router is not overheating, same with the power supply for the router. Failing that, call Verizon and ask for a new router to be shipped to you.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.