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I have Business FIOS 35/35 with 29 static IP addresses. It has worked great and has been rock solid for years until the past couple months. I have finally had time to do some measurements and I consistently measure approx 14/1.5. It is almost like the service had glitched back to my original 15/2 plan before several upgrades.
I run carrier class Cisco gear on my end and I have tested outside my firewall with the same result. Unfortunately I am experiencing the usual multi hour hold when I try to reach the fiber solution center tonight. I would like to get someone to rebuild the circuit and reprovision the ONT. I have tried power cycling the ONT including removing the battery so it really does power cycle.
Does anyone know of a mechanism at some Verizon web site to request a circuit rebuild?
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I did finally reach someone who was able to request the circuit rebuild for me. The rebuild did correct my issues. I will have to run speed tests more often to see if this happens again. The cause was described as a "missing cross connect". Can anyone interpret that for me? If there was a missing physical connection I would expect no data to flow.
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I would expect the same thing, if it was missing, then it can't pass traffic. Maybe they meant that it was mis programmed. The odd thing is, that a cross connect is simply that, and doesn't carry any programming for speed controls, it's just "point a goes to point b" . o_O Kinda like a cross over cable, but in a software sense.
So the person may simply have been miseducated, or the person they were talking to was rattling off a bunch of stuff as they were working on it, and that was all that stuck with the rep? At either rate, glad to hear you are working again
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cross connects is the term they use for the provisioning of the data line. Basically it is a virtual line to the premise that tells your fiber how to handle the data traffic. It is likely they mis-spoke. It was likely a corrupted cross connect rather than a missing cross connect. They likely went into the computer, cleared the settings and re-entered the correct settings. Sort of like re-loading drivers on a computer.