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CMR Damage Claim
mdh161
Newbie
‎11-28-2015 12:57 PM

Tried to find the appropriate email address to include as a reply to CMR Claims. 

Received a couple letters from CMR Claims with no explanation of any relationship with Verizon or description of the damage.  I would like someone from Verizon to help with clearing the claim.  Below is the email sent to CMR with some of the personal details removed...

Please drop any and all claim for damage on the account in the name of _________ (wife’s name 14+ years ago before we were married).  Claim: ____________

  • I have attempted to reach out to Verizon several times and have not received confirmation of any relationship between CMR and Verizon. I did see numerous other topics on the Verizon Forums with similar communication issues and improperly buried lines.
  • The damage was never defined in the claim, only as Verizon cost to repair. So why would Verizon not bill me directly? I am assuming this is related to a line that was cut only 2 and 3 inches under the ground surface. I believe ________ city code requires 6 inches.

Please drop the claim as we have no intention to pay for a line that was buried lazily.

Thank you,

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Re: CMR Damage Claim
LawrenceC
Moderator Emeritus
‎11-28-2015 01:11 PM

Hi mdh16,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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