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CMR

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Klukacs
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Posts: 2
Registered: ‎11-30-2016

CMR

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We received a bill from CMR Claims stating we owe Verizon over $400, but three different agents in three different Verizon departments assure me we don't have any account balance. Is this a scam?

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LawrenceC
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Posts: 11,009
Registered: ‎03-18-2013

Re: CMR = scam?

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Hi Klukacs,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

 

Klukacs
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Posts: 2
Registered: ‎11-30-2016

Re: CMR = scam?

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Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?

LawrenceC
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Registered: ‎03-18-2013

Re: CMR

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@Klukacs wrote:

Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?


That should not be a cause for concern.  CMR billing is separate.

Aberdeen
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Posts: 4
Registered: ‎01-15-2020

Re: CMR = scam?

Message 5 of 6
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I had the same issue.  I called Verizon and they told me not to pay the bill. Go the Better Business Bureau and file a complaint. You will see many complaints there. In fact, the person who answered you is probably a bot from CMR. It is a scam.

LawrenceC
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Posts: 11,009
Registered: ‎03-18-2013

Re: CMR

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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