Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

CMR

Reply
Klukacs
Contributor
Contributor
Posts: 2
Registered: ‎11-30-2016

CMR

Message 1 of 6
(1,872 Views)

We received a bill from CMR Claims stating we owe Verizon over $400, but three different agents in three different Verizon departments assure me we don't have any account balance. Is this a scam?

5 REPLIES 5
LawrenceC
Moderator Moderator
Moderator
Posts: 11,100
Registered: ‎03-18-2013

Re: CMR = scam?

Message 2 of 6
(1,868 Views)

Hi Klukacs,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

 

Klukacs
Contributor
Contributor
Posts: 2
Registered: ‎11-30-2016

Re: CMR = scam?

Message 3 of 6
(1,866 Views)

Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?

LawrenceC
Moderator Moderator
Moderator
Posts: 11,100
Registered: ‎03-18-2013

Re: CMR

Message 4 of 6
(1,833 Views)

@Klukacs wrote:

Thank you for your response. Is it "normal" that Verizon would have no record of the balance CMR claims that we owe?


That should not be a cause for concern.  CMR billing is separate.

Aberdeen
Contributor
Contributor
Posts: 4
Registered: ‎01-15-2020

Re: CMR = scam?

Message 5 of 6
(964 Views)

I had the same issue.  I called Verizon and they told me not to pay the bill. Go the Better Business Bureau and file a complaint. You will see many complaints there. In fact, the person who answered you is probably a bot from CMR. It is a scam.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,100
Registered: ‎03-18-2013

Re: CMR

Message 6 of 6
(949 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title