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*COMPLAINT* Online offer was not processed correctly

*COMPLAINT* Online offer was not processed correctly

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Contributor
Contributor
Posts: 1
Registered: ‎11-06-2014

*COMPLAINT* Online offer was not processed correctly

Message 1 of 2
(3,411 Views)

Two days ago I downgraded my internet speed from 25/25  internet to somewhat negate the expiring promotions.

 

Yesterday morning I was given an offer to upgrade to 50/50 internet for $5 per month for 1 year and was offered a free tablet as well. Once I clicked on the offer it stated that my rate would be $39.99 for 24 months, coincedentally that is the same rate I had for the past 12 months.

https://www.verizon.com/cs/groups/public/documents/adacct/quantum50_5x12_aug2014.jpg

via my account page here

https://www.verizon.com/foryourhome/myaccount/ngen/pr/home/myverizon

Now I am being told that my rate is going to be $74.99 in 2 months.

This offer was confirmed by two chat reps yesterday but today your company is claiming that it is not possible for an existing customer to recieve that rate.

Please resolve this issue immediately.

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: *COMPLAINT* Online offer was not processed correctly

Message 2 of 2
(3,403 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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