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Cable installed on lawn

Posts: 2
Registered: ‎11-02-2019

Cable installed on lawn

Message 1 of 3

The tech told me that I have to hire an outside company to have the cable buried. I am a little confused as I though all wiring from utility to home was Verizon's responsibility. What can I do about this?

Silver Contributor IV Silver Contributor IV
Silver Contributor IV
Posts: 259
Registered: ‎06-30-2012

Re: Cable installed on lawn

Message 2 of 3

Maybe the answer varies depending on where you are located, but for me, in one case, Verizon buried the cable and on a second install, Verizon hired an outside contractor when they couldn't get to it quickly enough. Also, my first install was just a fairly small cable that was buried. In the second case, they ran about an inch in diameter flexible plastic conduit to my house and then pulled the fiber through that. I didn't pay for either one. That was quite a while ago though, so maybe that's changed.

[Be nice! We are mostly fellow Verizon customers.
My setup: 75/75 Mbps; Linux router (2x 1Gbps ports) + iptables; Netgear Orbi x 2
Moderator Moderator
Posts: 10,697
Registered: ‎03-18-2013

Re: Cable installed on lawn

Message 3 of 3

Hi lectric,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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