Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Can't Connect To Wifi

Reply
Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Can't Connect To Wifi

Message 1 of 19
(14,830 Views)
I have been unable to connect my xbox, ps3, ipad or other devices wirelessly to my main network for a month and a half now. I have spoken to three techs, recieved a new router, rebooted who knows how many times and am NOT the only one experiencing this problem. I have the actiontec fios router and it was working fine until a couple months ago. Anybody have ideas?
18 REPLIES 18
hracer
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎04-09-2011

Re: Can't Connect To Wifi

Message 2 of 19
(14,824 Views)

Are you able to see your wireless network name(SSID)? Can you see other wireless network names(SSID)?

Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Re: Can't Connect To Wifi

Message 3 of 19
(14,786 Views)
Yes. I can see every network and connect just fine but once i connect to the main network (fios router) I cant get any sort of internet. Yes, i entered the wep key correctly, i've rebooted several times and its just the main router i cant get internet from. Ethernet works fine, just cant wifi. Also, i tried changing the channels in the settings to no avail.
lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Can't Connect To Wifi

Message 4 of 19
(14,784 Views)

Change the wireless to use WPA2 on the router instead of WEP.  Many newer devices have trouble dealing with the antiquated (and security broken) 40-bit WEP which is the default for the router.

 

 

Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Re: Can't Connect To Wifi

Message 5 of 19
(14,779 Views)
Still nothing...
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: Can't Connect To Wifi

Message 6 of 19
(14,770 Views)

Keep in mind the WPA2 keys are case sensitive, unlike most WEP keys which can technically be entered in either way. It's also a suggestion to check MAC filtering and to change the Radio mode to "Wireless G" devices only, or a G/N mode.

Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Re: Can't Connect To Wifi

Message 7 of 19
(14,764 Views)
Ive tried everyones suggestions and I appreciate the feedback, but still I have no internet through wifi. This makes zero sense. Shame...
hracer
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎04-09-2011

Re: Can't Connect To Wifi

Message 8 of 19
(14,763 Views)

Turn off the encryption all together. connect to your wireless again. see if you can connect then. If you are unable to connect still, then it's time to get down to the basics. After connecting back to the Verizon router. Test via pinging a web site. google.com, then ping 173.194.32.36(google.com ip). If you can, then your device has internet connection. Have you tried to turn off the firewall settings on the Verizon router? You also mention Main network! Do you have more then one router?

Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Re: Can't Connect To Wifi

Message 9 of 19
(14,760 Views)
Yeah i have more than one but i added them once i couldn't connect to the Actiontec. I know they arent the source. I'll try the encryption and firewall settings. I appreciate the advice guys. It just sucks i have to go through this even though I changed NOTHING on the settings.
Icedburden
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-05-2012

Re: Can't Connect To Wifi

Message 10 of 19
(14,759 Views)
Nope, tried everyones suggestions. Still cant connect wirelessly on any device. I can connect on my new routers but not the Fios Actiontec. They should send a tech or something, this is bonkers.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.