I've tried using the At Home Agent, which is useless. The screen shots aren't even up to date. When I called Verizon, the first guy just sent me links to the website (duh!). The second guy transferred me to a tech whose English was terrible. I got this service for free the first 3 months with my bundle and now I'm paying $10 for it and can't even use it. Verizon needs to devote some time and energy to their customer service and their website. Both are horrible.
try logging in at www.myverizon.com and when you see your bill, look directly under that. they usually have one or two box ads, and then under that they have account actions. look for manage broadband essentials and extras and click that. that takes you to the download pages.
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