Can't access web page to pay utility bill
darklunar
Enthusiast - Level 1

Hello!

I'm trying to access this page to pay my utility bill but for some reason it times out. I was able to access it before. I've had success accessing this page at my friends house (he has Comcast if that matters).

When I do tracert:

C:\Users\Michael>tracert myaccount.unitil.com

Tracing route to myaccount.unitil.com [72.95.124.44]
over a maximum of 30 hops:

1 7 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 lo0-100.BSTNMA-VFTTP-320.verizon-gni.net [96.230.201.1] reports: Destinati
on net unreachable.

Trace complete.

If I try to access unitil's main page I have no problem (unitil.com):

C:\Users\Michael>tracert unitil.com

Tracing route to unitil.com [45.35.93.130]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 7 ms 8 ms lo0-100.BSTNMA-VFTTP-320.verizon-gni.net [96.230
.201.1]
3 12 ms 12 ms 10 ms T1-8-0-10.BSTNMA-LCR-21.verizon-gni.net [100.41.
212.54]
4 * * * Request timed out.
5 * * * Request timed out.
6 23 ms 19 ms 19 ms 0.ae3.XL3.NYC1.ALTER.NET [140.222.226.31]
7 16 ms 37 ms 17 ms 0.ae1.BR1.NYC1.ALTER.NET [152.63.19.194]
8 23 ms 17 ms 17 ms 173.205.47.145
9 57 ms 56 ms 56 ms xe-9-0-3.dal33.ip4.gtt.net [141.136.105.69]
10 57 ms 55 ms 56 ms ae6.tinet.dfw2.us.AS40676.net [104.216.247.69]
11 57 ms 56 ms 67 ms edge-infomart.tx.AS40676.net [104.216.247.3]
12 56 ms 57 ms 56 ms maum.liviant.com [45.35.93.130]

Trace complete.

Could it be something on my Verizon Fios router that is blocking that specific page?

Thank you!

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Re: Can't access web page to pay utility bill
_dot
Specialist - Level 1

i don't know if it could be a setting in router, but i'm gussing that it is possible .

i had no trouble reaching that site (either one) using fios  in so calif.

here's my tracert if it helps..

C:\Windows\system32>tracert myaccount.unitil.com

Tracing route to myaccount.unitil.com [72.95.124.44]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     4 ms     7 ms  L100.LSANCA-VFTTP-108.verizon-gni.net [98.112.227.1]
  3     7 ms     7 ms     7 ms  G0-11-1-7.LSANCA-LCR-22.verizon-gni.net [130.81.175.226]
  4    14 ms    62 ms    32 ms  ae2-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.238]
  5     *        *        *     Request timed out.
  6     8 ms     7 ms     7 ms  0.ae6.BR1.LAX15.ALTER.NET [140.222.225.137]
  7    11 ms    10 ms    10 ms  be701.ccr23.lax05.atlas.cogentco.com [154.54.13.85]
  8     8 ms     7 ms     7 ms  be2180.ccr21.lax01.atlas.cogentco.com [154.54.41.57]
  9    42 ms    43 ms    43 ms  be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
 10    53 ms    53 ms    54 ms  be2687.ccr41.atl01.atlas.cogentco.com [154.54.28.69]
 11    67 ms    66 ms    66 ms  be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.157]
 12    75 ms    76 ms    76 ms  multi-use.cogentco.com [154.54.40.105]
 13    75 ms    76 ms    75 ms  be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
 14    85 ms    83 ms    83 ms  38.104.52.78
 15    85 ms    83 ms    84 ms  pool-64-222-213-130.port.east.myfairpoint.net [64.222.213.
130]
 16    83 ms    86 ms    84 ms  pool-64-222-213-137.port.east.myfairpoint.net [64.222.213.
137]
 17    88 ms    88 ms    88 ms  pool-64-222-213-186.port.east.myfairpoint.net [64.222.213.
186]
 18    92 ms    96 ms    94 ms  static-ptld-mse-71-161-104-22.ngn.east.myfairpoint.net [71
.161.104.22]
 19    96 ms    94 ms    97 ms  static-ptld-mse-72-95-124-44.ngn.east.myfairpoint.net [72.
95.124.44]

Trace complete.

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