Customers With Disabilities
quick menu

Can't connect Canon printer to wireless

Can't connect Canon printer to wireless

Message 1 of 6

I did a search for this printer specifically and have not found any luck on remedying the issue. I have a Canon MP560 printer that I'm trying to connect wirelessly to the FiOS router. It will not connect via WPA2 but it will if I set the router to WEP 64 bit encryption. Any ideas on what to adjust? Thanks.


Platinum Contributor I
Message 2 of 6

Login to the router, Advanced -> Yes -> IPMG Proxy - Set IGMP Proxy (Enable/Disable): to Disable and save.

Platinum Contributor II
Platinum Contributor II
Message 3 of 6

I don't think the IGMP proxy should really be affecting this, but it is a common solution for many communications issue once the device is logged on.


Keep in mind, WPA2 keys are case sensitive. They must be entered in the exact way the key is saved in the router or it will not be able to connect to the network. I would strongly recommend using WPA2 keys especially with the newer FiOS routers, and also due to the security aspect. If you have a Fev F, G, or I ActionTec, don't even touch WEP or WPA. WPA2 is mandatory in this case.

Message 4 of 6

Thanks so much! The IGMP Proxy change fixed it and I'm back on WPA2.

Message 5 of 6

Canon website does state that this printer can do WPA/2.  Make sure you are using capitals when typing in the WPA/2.  If that does not work you should to to the Canon web site search for the drivers for Canon MP560 and install the latest drivers.  If that does not work call Canon for support and ask them for help but also ask if the WPA/2 does work for this printer and how to use it.




Platinum Contributor I
Message 6 of 6

glad to help!   :]

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios