×

Switch Account

Can't connect to FIOS email from T-mobile 4G

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-23-2014

Can't connect to FIOS email from T-mobile 4G

Message 1 of 6
(822 Views)
Within the last week, I can no longer retrieve email over 4G. Nothing changed. I can get to my email over wifi. I have been using the 465/995 ports with SSL for a year now. I have deleted/recreated the account and restarted the phone many times. All other email accounts still work over 4G. T-mobile says Verizon is dropping the connections for many of their customers. Any assistance would be appreciated.
5 REPLIES 5
Highlighted
Moderator Moderator
Moderator
Posts: 9,893
Registered: ‎03-18-2013

Re: Can't connect to FIOS email from T-mobile 4G

Message 2 of 6
(802 Views)
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-23-2014

Re: Can't connect to FIOS email from T-mobile 4G

Message 3 of 6
(731 Views)
I tried this three times in the last 2 days. It has not sent me the pin code. I have been using the email delivery option.
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-24-2014

Re: Can't connect to FIOS email from T-mobile 4G

Message 4 of 6
(712 Views)

I am having exactly the same trouble.

 

Email through another network, (say, my home or work wifi) works correctly and I can send and receive messages.  

However email when using the T-Mobile wireless network does not connect.

 

This is obviously not an activation issue.  My account is not deactivated if I can send and receive messages using another network, so using the pin activation page is not the appropriate fix for this problem.

 

-Paul

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎09-24-2014

Re: Can't connect to FIOS email from T-mobile 4G

Message 5 of 6
(700 Views)

I have the same problem, started a few days ago.  Email service to phone only works with wifi, not with mobile data.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎09-24-2014

Re: Can't connect to FIOS email from T-mobile 4G

Message 6 of 6
(677 Views)

According to t mobile support, there is a problem with the verizon protocol server, and it does not work with the t mobile network.  T mobile engineers are working with verizon to resolve. Verizon insists that there is no problem at all and everything is fine and working well.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.