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Can't connect to hosted exchange using iPhone or iPad

Posts: 1
Registered: ‎12-30-2013

Can't connect to hosted exchange using iPhone or iPad

Message 1 of 2


I have had FIOS since July and all has been well until 2 weeks ago - which is when my iPhone and iPad stopped being able to connect to an Exchange Server hosted by


I can connect to the server using other systems in my house:


1. On my windows box using the Outlook client

2. On my iMac and Macbook using the OSX mail client

3. Accessing the server using OWA from windows, OSX, and my iPad


Additionally, if I disconnect from my wireless network and use Cellular, I can connect to the server.  If I go to my neighbors house and connect, it works (they also have verizon FIOS).


The problem initially persisted for a few days and then everything started working again until this morning.


I called GoDaddy and (as expected) they said the problem was not on their end since I could connect using other devices - which is true.


To try and determine what the problem was, I turned off my wireless access point (Apple) and started using the FIOS router as my access point.  Still didn't work.


I turned off the firewall on the FIOS router.  No worky.  I reset my router.  No worky.  I reset my router to factory defaults.  Still didn't work.


I enabled extra logging on my FIOS router/firewall and did not see anything glaring.  I did see some Rate Limit messages but could not tell if those were blocking my connections.


Anyway, I called verizon tech support and they were entirely unhelpful.  The support guy said he could not help me since the problem was not with a email address.  He tried to forward me to the "Premium Tech Support" group but they refused to even talk to me.  They claimed since they could not remote into my iPad/iPhone they could not do anything. I guess a normal phone conversation is above their ability.


So, in essence I am paying for a service (Internet) that is 100% not supported.


Anyone else in verizon land experience this problem?


Any help would be greatly appreciated!

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Can't connect to hosted exchange using iPhone or iPad

Message 2 of 2

Could be the IGMP proxy problem.  logon to your router and try this jump and disable IGMP Proxy.

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