Can't connect to internet!

[meghanasdfalsk]

A few days ago we lost power. Once it came back on I no longer can connect to my Fios internet. My router has a solid red globe, the wifi symbol is on and white. When I try to use my amazon fire tv it says I am connected but with issues. If I turn wifi on on my phone I can't use the safari or anything that requires an internet connection. I've tried unplugging and re plugging in the router as well as the ONT. This has happened once before, the last time we lost power but I was luckily able to speak to a live agent. This time around I can't seem to get ahold of a real person! Anybody have this problem before and what is the solution?!?

[kh-gary]

Hi meghanasdfalsk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.