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Can’t find return label for router

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min95
Contributor
Contributor
Posts: 1
Registered: ‎06-16-2020

Can’t find return label for router

‎06-16-2020 06:06 AM

Message 1 of 2
(460 Views)

I terminated my Fios subscription recently, and I need to return the rented router.

On MyVerizon, there is supposed to be a package label for returning the router to a UPS store, but I'm getting this error message:

 

We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON(1.800.837.4966).

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jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: Can’t find return label for router

‎06-16-2020 12:37 PM

Message 2 of 2
(424 Views)

just go to a ups store and they may be able to assist you.

 

or go to a verizon fios corporate store and return it there but make sure you get a signed and dated receipt from both places you may use. Verizon is famous for saying they never received the equipment back and likes to charge the customers for a return even when proved it was returned.

 

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