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Can't import contacts

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TheGovernor11
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Contributor
Posts: 2
Registered: ‎10-03-2009

Can't import contacts

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I'm having problems importing contacts into the Verizon Web Mail. TrueSwitch doesn't work and every time I try to import my contacts, it says the format is wrong. I've exported my old contacts from Comcast and they import just fine into Outlook, Gmail, and another Comcast account. Any tips would be appreciated. Thanks
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somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Can't import contacts

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If you've been able to import them into Outlook, try exporting them from there and trying to import THAT file to webmail. Also, try exporting only the first name, last name, and email address fields into the .csv file. Sometimes webmail has trouble with fields that don't match up with its format.

 

Hope this helps!

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