When I try to view my services online I get a page with the verizon banner but no other information on the page. If I try to make any changes to my plan I get an error message stating that the order can't be completed at this time and to call the local busines office.
I've had this problem for close to if not more than a year now. It only recently flared up when I went online to check out the new quantum packages.
I've tried to fix it with tech support at least 5 or 6 times both on the phone and via chat. At least the first 10 minutes are spent just trying to get them to understand what the problem is. The next 30 or so is the slow realization that they not only don't have any idea how to fix it, but they have never even heard of this problem before. I've gotten the "we've submitted a trouble ticket but it may take 1 to 2 billing cycles for the problem to be resolved" canned answer twice, the first time being about 6 months ago. The most infuriating part is that a quick Google search of this problem returns several forum postings from customers experiencing the exact same problem, yet support is oblivious even of the problem's existence. My last attempt to resolve this problem resulted in the representative telling me that someone from their IT department would be contacting me within 48 hours; 6 days later I've heard nothing. Bright House may not have internet speeds as fast as fios but at this point I'm just about willing to try anything to get away from Verizon for residential service.
