×

Switch Account

Cancel or Waive money back

Cancel or Waive money back

Reply
Highlighted
Contributor unreasonable
Contributor
Posts: 3
Registered: ‎02-21-2019
Message 1 of 4
(858 Views)

Hi,

 

I recently installed fios and noticed that I got charged for the $99 installation fee since I ordered over phone. They honestly did not install anything since the device was there even before I moved in and I used my own router. So angry when they refused to refund me and hope to cancel the service. Currently they have the no servce fee promotion online and you can also get a gift card (to reimburse the $99 I have paid out...), I am very hestitate if I should cancel and open a new one. Is there anyone who sucessfully waived the installation fee before or any advice on how to negotiate with them? Thanks!

3 REPLIES 3
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,763
Registered: ‎11-04-2008
Message 2 of 4
(855 Views)

If you are within 30 days of service activation, you can cancel with no penalty.

But they may not offer you the new deal becasue it may say only for new customers.

If there is someone else in the house that could order service in their name, they nmight be able to get the existing deal.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor unreasonable
Contributor
Posts: 3
Registered: ‎02-21-2019
Message 3 of 4
(848 Views)

I asked the cancellation service center and they told me no cancllation fee would be upon, but I heard they might hit your credit score somehow?

Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,859
Registered: ‎10-18-2016
Message 4 of 4
(825 Views)

@unreasonable wrote:

I asked the cancellation service center and they told me no cancllation fee would be upon, but I heard they might hit your credit score somehow?


It will not hit your credit score as long as your bill is paid in full on leaving and have written proof. Verizon has been known to send closed accounts to collections saying the last invoice was never paid. Then it would show up on your three credit bureaus.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.